Programming Challenge: Enterprise Incident Ticketing System (CLI Version) (Jan 20, 2025)

Build a basic incident ticketing system that IT support teams can use to track issues.

✅ Users should be able to:

• Log a new incident (e.g., "Server down," "Email not working").

• Assign a priority level (e.g., Low, Medium, High, Critical).

• View open tickets and their status.

Bonus Features:

• Add a search function to find tickets by keyword.

• Store tickets in a file or database for persistence.

• Implement an auto-escalation system (e.g., if a Critical issue isn't resolved in 24 hours, alert admins).

Example Output:

1. Report an Incident
2. View Open Tickets
3. Close a Ticket
4. Exit

Enter your choice: 1
Enter issue description: Database connection failure
Enter priority (Low, Medium, High, Critical): Critical
Ticket #101 created successfully.

🔹 Why this matters: Every enterprise needs a ticketing system—this is a great hands-on challenge for IT support and DevOps teams!