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The post Forum 2024 Role model blog: Riina Luoso, Fluido first appeared on Women in Tech Finland.
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by: Tatiana P
Thu, 16 Jan 2025 09:42:00 +0000
My name is Leena, and I am a Business Advisor Consultant and Development Manager at BearingPoint Finland. I have a passion for people leadership and technical development. With over 18 years of experience in the banking industry, I specialize in card payments.
As a consultant, I work on projects for our commercial customers, sharing our expertise through various company initiatives. My customer projects typically involve card payments, where I have served as an Epic Lead, Capability Lead, Project Manager, and Architectural Lead.
In my role as a Development Manager, I ensure the professional growth and engagement of our employees with the company and their projects. I take great pleasure in enabling people to succeed and grow, and I am proud to help customer companies implement more secure, flexible, and efficient solutions. It is important to me that the outcomes of my work lead to meaningful improvements.
I hold a Master’s degree in Economics and a Master’s degree in Technology. However, my study path wasn’t clear from the start. When I graduated from high school, I didn’t initially see technology as my field. I was good at math, but at the time, it was more connected to business than technology. I first studied economics, earning a Bachelor’s degree in Economics, and began my career in a bank. I was 21 when I graduated with a Bachelor of Business Administration. After working in various positions in a bank for seven years, I realized that having a Master’s degree would be beneficial for gaining more expertise in finance. Therefore, I pursued a Master’s in Economics.
After graduation, I transitioned into digital solution development within the bank. These assignments involved digital development and improving processes, services, and products, which required a better understanding of technical solutions. I noticed a gap between engineer coders and top management economists in the finance industry. They spoke different languages, and I wanted to bridge that gap. This realization led me to pursue a degree in technology. I earned a Bachelor’s degree in Engineering and then a Master’s in Technology, focusing on digital services.
As you can see, my study path has always followed my work. I have studied according to the needs I observed in my field. Technology has become increasingly important in the financial sector over the decades. Understanding the technology behind banking and financial services is crucial. I found my drive and passion by expanding my knowledge from business to technology.
At BearingPoint, I feel heard. I can express my interests and where I want to grow. I have a say in where I work and the types of projects I take on. The best part of my job is diversity. I can focus on leadership and people engagement through traditional organizational leadership as well as customer projects. I work in areas that interest me, and I always learn a lot when moving from one customer to another. We also have the opportunity to expand our expertise based on our interests and customer requests.
BearingPoint is a global management and technology consulting firm that bridges the gap between business and IT for our clients. Our approach is hands-on, working as part of the client’s delivery teams. Additionally, I can participate in other BearingPoint initiatives according to my interests and take on roles within the company that align with my development goals and capabilities.
At our company, people are our most valuable resource, so they are at the centre of everything we do. We work across team lines and countries, and we are encouraged to express our interests for personal development. I feel that I can be open about my work preferences and responsibilities.
Leena Latvala-Heinonen, Business Advisor Consultant and Development Manager at BearingPoint Finland
I use various techniques to stay up to date. It’s important to keep track of vendors who are developing different solutions. Collaboration with them is crucial. Additionally, self-motivation, exploration, and observation are always beneficial. In short, vendor collaboration and proactive thinking are essential for integrating new technology into different types of companies.
When I listen to podcasts or read blogs, I focus on how people feel when they face changes in the technical setup. In technology, we sometimes forget that we are leading people, not just technology. It’s important to understand why there is resistance at times and why there can be a gap between top management and the people enabling technical development.
AI enables people to work more efficiently through automation. It allows us to use our time better, focusing on decision-making instead of manual reporting or monitoring. I also see significant benefits in AI’s ability to process data, supporting decision-making and risk management activities.
I don’t see AI replacing people’s jobs. Currently, customer experience is often enhanced by AI-supported chatbots, which free up time for more complex customer cases. AI can handle simpler questions and administrative tasks, allowing us to focus on more interesting and engaging work, thereby improving employee engagement.
However, it is crucial to clearly define and communicate AI usage to ensure data privacy, ethicality, and accuracy. This transparency will help secure common acceptance and understanding of AI’s benefits among employees and customers.
When working with IT and technology, you need a variety of skills. One of the most important is problem-solving. I am a problem-solver both at work and in my private life. In problem-solving, it’s crucial to understand the real issue, which people can’t always articulate. I have tried to follow advice from one of my previous managers: “Stand tall and represent what you believe in, but be humble and respectful towards others, as they are the ones who can help you grow and succeed.”
This highlights another important skill: the ability to listen and understand. Listening is crucial in the IT field. You must grasp the real problem, as people often need help to express their actual issues. Sometimes, the reasons they give are not the real reasons. Therefore, the ability to listen and identify the root cause of problems is pivotal.
Understanding and solving problems also requires expertise in solutions. With technical solutions and software developing rapidly, you need to be a quick learner of current solutions and technical possibilities.
Project management, change management, and stakeholder management skills are essential if you want to lead technical development and innovations. During projects and technical changes, there might be resistance to change. Not everyone likes change, and people cope with innovation differently. It’s important to understand why this resistance occurs. This is a crucial skill to consider when undertaking any technical project or working with people in general.
Work-life balance is very important to me. When you have a good work-life balance, you become more proactive at work. It’s also important to take breaks and spend your free time with friends. Focusing on something completely different from your line of business can be beneficial. You might even discover a new passion.
Playing the guitar is my relaxing hobby. When I play, I focus entirely on the music and forget about work, which helps me maintain a good balance in my free time. Playing an instrument has made it easier for me to achieve work-life balance because it requires me to set aside my work thoughts while I learn and practice.
We all spend a significant amount of time studying or working, and it can sometimes be hard or frustrating. To stay energized and satisfied, it’s important to find your passion. Don’t be discouraged if you haven’t found it yet. Keep exploring what inspires you and pursue it wholeheartedly. Ignore excuses or blockers like “no time” or “not good enough.” Try new things and discover where your passion lies.
From my experience, the field of technology offers a broader range of assignments and positions than commonly understood. Don’t confine yourself to a predefined career path. Listen to yourself and your passions. This will guide you to the best career path uniquely suited for you.
The post Role model blog: Leena Latvala-Heinonen, BearingPoint first appeared on Women in Tech Finland.
Breaking into the IT industry can be both exciting and challenging, especially for women in a traditionally male-dominated field. These ten practical tips are designed to empower, inspire, and provide actionable advice for women looking to carve out a successful career in technology.
Begin by learning the core concepts of IT, whether it's programming, networking, system administration, or another area that excites you. Start with beginner-friendly resources like free coding bootcamps, online platforms such as Coursera or edX, or even community college classes. Don’t rush—take the time to truly understand the fundamentals, as they will be the building blocks for your career.
Tip: Focus on hands-on practice. Setting up a personal project, like building a website or configuring a home server, will make your learning more concrete and engaging.
Finding a mentor can accelerate your learning and provide a support system as you navigate your career. Look for someone who has experience in your field and aligns with your values. Organizations like Women in Technology (WIT), Black Girls CODE, or local meetup groups can connect you with mentors and peers.
Tip: Don’t limit mentorship to formal programs. Informal relationships, such as learning from a senior colleague or participating in discussion forums, can be equally valuable.
IT thrives on collaboration. Join communities where you can learn, ask questions, and share your experiences. Platforms like LinkedIn, Reddit (subreddits like r/learnprogramming or r/sysadmin), GitHub, and Discord are great starting points.
Tip: Actively participate. Sharing your journey, posting about challenges you’ve overcome, or simply engaging with others’ questions can help build your reputation and confidence.
While technical skills are crucial, IT professionals often collaborate across teams and departments. Developing soft skills like communication, empathy, and adaptability will set you apart. Practice presenting your ideas clearly, whether in emails, meetings, or technical documentation.
Tip: Seek opportunities to explain complex technical concepts to non-technical audiences. This will not only improve your communication skills but also deepen your understanding of the subject.
IT evolves rapidly, and staying informed is key. Subscribe to tech newsletters, follow industry leaders on platforms like Twitter, and regularly explore new tools or technologies. Attend conferences (many offer virtual attendance) to network and learn from experts.
Tip: Dedicate specific time each week to professional development. Consistency, even if it’s just an hour, will keep you ahead of the curve.
Confidence comes from doing. It’s natural to doubt yourself, but every small success will build your belief in your abilities. Remember, imposter syndrome is common in IT, and even seasoned professionals experience it.
Tip: Keep a journal of your achievements, whether it’s debugging a challenging error, finishing a project, or learning a new concept. Reflecting on your progress will reinforce your confidence.
IT is a vast field with endless opportunities. Whether it’s cybersecurity, cloud computing, DevOps, or data analysis, find an area that excites you and aligns with your strengths. Exploring different roles early on will help you discover your passion.
Tip: Volunteer for projects at work or in your community to gain exposure to different IT areas without the pressure of committing to a specific career path.
Certifications can validate your skills and make your resume stand out. Start with entry-level certifications like CompTIA A+, Network+, or Google IT Support Professional Certificate. As you advance, consider specialized certifications like AWS, Cisco, or Microsoft Azure.
Tip: Choose certifications that align with your career goals, and don’t be afraid to ask your employer for sponsorship—they often support continuing education.
Women have a unique perspective that is vital to the IT industry. Join initiatives that promote diversity and inclusion in tech, and use your voice to foster an environment that welcomes others from underrepresented groups.
Tip: Amplify the voices of others. Share their work, encourage participation, and support colleagues who may not feel confident speaking up.
IT careers can be demanding, but it’s important to recognize your progress and give yourself credit for your hard work. Taking breaks and setting boundaries is equally crucial for long-term success.
Tip: Celebrate milestones, big or small, with something meaningful—a treat, a day off, or even just sharing your accomplishment with friends or a supportive community.
Help Desk Technician
Average Salary: $40,000 - $55,000/year
Best Cities: Dallas, Atlanta, Chicago, Seattle, Austin
Schooling Requirements: A high school diploma or equivalent is often sufficient, but an associate degree in IT or a CompTIA A+ certification can give you an edge.
A great entry-level position where you’ll gain experience troubleshooting hardware, software, and network issues while building customer service skills.
Junior Developer
Average Salary: $55,000 - $80,000/year
Best Cities: San Francisco, New York City, Austin, Boston, Denver
Schooling Requirements: A bachelor’s degree in computer science or software engineering is common, but bootcamp graduates or self-taught individuals with a strong portfolio are increasingly hired.
Perfect for those interested in programming. You’ll assist in writing and maintaining code under the guidance of senior developers.
IT Support Specialist
Average Salary: $50,000 - $65,000/year
Best Cities: Phoenix, Raleigh, Indianapolis, Portland, Tampa
Schooling Requirements: Typically requires a high school diploma and certifications like CompTIA Network+ or Google IT Support Professional Certificate. Some employers prefer an associate degree in IT.
Focused on maintaining and troubleshooting computer systems, this role offers a broad understanding of IT operations.
System Administrator
Average Salary: $65,000 - $85,000/year
Best Cities: Washington D.C., Charlotte, Houston, Minneapolis, San Diego
Schooling Requirements: A bachelor’s degree in information technology, computer science, or a related field is preferred. Certifications like Microsoft Certified: Azure Administrator or CompTIA Server+ are highly valued.
Ideal for those who enjoy working with servers and networks. You’ll manage and configure systems, ensuring smooth operations.
Cybersecurity Analyst
Average Salary: $75,000 - $100,000/year
Best Cities: Washington D.C., San Jose, Austin, Los Angeles, Miami
Schooling Requirements: A bachelor’s degree in cybersecurity, information security, or computer science is often required. Certifications like CompTIA Security+, CISSP, or CEH can significantly enhance your credentials.
Start securing networks, monitoring for threats, and addressing vulnerabilities—a growing and highly rewarding field.
Starting a career in IT is not just about technical skills, it’s about resilience, curiosity, and a willingness to learn. The tech world is better when diverse voices and perspectives are represented. Your journey matters, and your contributions will inspire others. Together, let’s continue breaking barriers and building a more inclusive and innovative industry.
by: Women in Technology
As a woman navigating the world of tech and subsequently leadership, you’re likely all too familiar with the unique challenges that come with the territory. Whether it’s battling imposter syndrome or finding your voice in rooms where you might be the only woman, the journey can sometimes feel overwhelming. One thing I’ve learned through my own experience is that you don’t have to go it alone. In fact, mentorship has been one of the most important elements in my own growth, and it continues to shape how I approach my career.
But here’s the thing: mentorship isn’t just about having one person by your side throughout your entire career. Your needs change as you grow, and the mentors who help you early on might not be the same ones who guide you when you’re at a senior leadership level. The beauty of mentorship lies in its fluidity, allowing you to seek out different people at different stages of your career to help tackle the challenges you’re facing in that moment.
When I think back to some of the biggest hurdles I’ve faced as a woman in tech leadership, it’s clear that they were not just about technical competence. Sure, mastering technology skills was critical early on, but as I grew into leadership roles, the challenges became more nuanced. There was the pressure to prove myself in a field where women are still underrepresented, the occasional frustration of having my ideas dismissed in meetings, and the delicate balance between being empathetic and authoritative—a balance that women often feel they must manage more carefully than men.
You may have felt the same way—wondering how to assert yourself without being labeled as “too aggressive,” or finding that work-life balance is an ongoing struggle, especially if you’re juggling family responsibilities alongside the demands of your role. These challenges are real, and they can sometimes make you question whether you belong in the room at all. But you do. And this is where mentorship becomes so important.
In the early stages of my career, I sought out mentors who could help me sharpen my technical skills and build confidence. One of my first mentors was my manager at Freddie Mac—Angie Enciso. Angie was assertive, a thorough technologist and data engineer. The larger the problem, the calmer Angie became. I approached her expressing my desire to learn from her style and being transparent of how nervous production support calls would make me as a brand-new NOC Sybase DBA. Angie taught me how to handle the pressure of tight deadlines while still delivering high-quality work. I leaned on her guidance as I found my footing in a complex field.
Then there was female leader in my tenure with Fannie Mae who taught me how to operate in male-dominated executive spaces, providing insights I wouldn’t have been able to see from my own perspective. She wasn’t just a strategic advisor—she helped me understand the unwritten rules of networking and how to ensure that my voice was heard even when I felt overlooked.
Later on, as I transitioned into leadership, the nature of my mentorship relationships changed. When I joined Capital One, I did not have the experience of managing large teams. I had been a people leader before, but nothing could prepare me for the scale I was required to operate at within Capital One. I found a great mentor in my leader Raghu Valluri who helped me see the bigger picture—how to lead teams, navigate corporate politics, and make decisions that had a broad impact. He was instrumental in helping me develop a leadership style that was true to myself, even when the pressure was to conform to traditional, sometimes rigid, leadership molds. Through that mentor-mentee relationship, I found my footing and effective ways to lead my team through multi-million-dollar initiatives which had significant revenue and partnership impacts for the larger organization.
Very recently, I transitioned back to federal contracting and was contemplating establishing my venture in the field. I leaned on mentorship again and approached Gautam Ijoor, the CEO of Alpha Omega and unashamedly asked for the opportunity to establish a mentor-mentee relationship. Gautam was kind, made time for me from his extremely busy schedule and graciously guided me through a process which helped me realize the very goals I was intending to walk towards. It was through those conversations and eventual contemplation that I realized how I can effectively navigate the next steps in my career journey.
These experiences taught me that mentorship is not about sticking with one person for the long haul. Instead, it is about finding the right people who can help you with specific challenges as they arise. The mentor who guides you through technical growth may not be the same one who helps you navigate the boardroom. And that is ok.
One thing I’ve come to believe strongly is the importance of having diverse mentors. Just as you need a variety of skills to succeed in leadership, you also need different perspectives to tackle the challenges that come your way. Whether it’s a mentor who’s walked in your shoes as a woman in tech or someone who offers a completely different viewpoint, having a range of voices to turn to is invaluable.
For women in tech leadership having both male and female mentors can offer a well-rounded perspective. Female mentors can share their experiences of navigating the same biases and barriers you might be facing. They can offer practical advice on how to make your voice heard, how to lead authentically, and how to manage the constant balancing act of work and life. Meanwhile, male mentors can help you understand the dynamics of male-dominated spaces, giving you insights into how to succeed without losing your sense of self.
Mentoring Others: Paying it Forward
As I’ve progressed in my own career, one of the things that brings me the most satisfaction is mentoring others. There’s something incredibly rewarding about helping someone else see their potential and guiding them through the same obstacles I once faced. I’ve mentored people at various stages of their careers, and one thing I always emphasize is that you don’t have to do it all alone.
If there’s one piece of advice I can offer from my own experience, it’s this: don’t be afraid to seek out mentorship throughout your entire career. You don’t need to have all the answers, and you certainly don’t have to figure everything out on your own. By finding mentors who understand your challenges—whether it’s mastering technical skills, building leadership confidence, or navigating the complexities of work-life balance—you can grow in ways you never thought possible.
And as you grow, remember to pay it forward. Mentoring others isn’t just about giving back; it’s about continuing the cycle of growth, empowerment, and inclusion in an industry that needs more diverse voices. Together, we can create a tech leadership landscape where more women thrive—and where mentorship plays a pivotal role in making that possible.
If you’re looking for direction and knowledge for career advancement and success, or have insight to pass on to professional women, learn more about the WIT Mentor-Protégé program here: https://www.womenintechnology.org/mentor-protege-program
Reha Malik is Vice President of Data and ML tech at Alpha Omega, Technology Executive, Graduate teaching faculty at George Mason University and WIT Member
My the year is flying by. I haven’t written in a while - not for a lack of thoughts, but because time, life, probably could be time managing better but oh :whale:. We’re back though - so let’s talk work community. During this year’s Black in Data Week, there was a question during my session about how to get to know people organically and ask questions without fear when you start a new job. After sharing what has worked for me, the lady with the question came back to me with positive feedback that all the ideas were helpful. I didn’t think anything of it until Wellington, one of my friendlies from the app whose mama named it Twitter, twote this and had me thinking:
Nothing like having a manager who needs to be convinced your growth matters. It changes your days in small paper cut ways that add up. Get you a community that will vouch for you enough that their voices weigh just as much if not more than any manager you have. https://t.co/Hfh1N3ZwLn
— Sia, Mackie fan club prez (@siawayforward) July 31, 2024
He’s so right. No one is going to care about your career more than you do. However, one of the people who can make the effort to drive your development is your manager. Wellington and I had an additional exchange in which he echoed how important community is. This brought me back to June and that lady’s question during BID week - so I thought to share, in a less ephemeral format, what building a community at work looks like.
Before I share some tips, one sword I always fall on is - chase great management. If you can afford to extend a job search because you think you could get a better manager than the one who is offering you a job, do it. Managers are like a great orchestra during a fancy event. You don’t think about the background music when it’s playing and you’re eating your food (this is what I imagine from all those movies :joy:). But you will KNOW if it’s bad because something will sound off and irk your ears. When you are flying high and your manager is unblocking things, providing you chances to contribute, and running a smooth operation, you hardly think of them when you wake up in the morning - you just do your job. But if they’re not good at what they do, you could wake up in the morning thinking “ugh - I gotta go work with/for this person?”. It changes the temperature in the room. So if you can afford an extra two weeks on a job search to ask questions and get the best available manager on the market, consider investing in your mentals for the long term :heavy_exclamation_mark:
I’m sure you’re like yeah great, Sia - how do I do that? Well not to toot toot, but here are some questions I like asking to learn a bit more about my potential new culture. Additionally, listen to one of my favorite humans and leaders, Taylor Poindexter, in this episode of the Code Newbie podcast talking about creating psychological safety at work (shout out to Saron and the team!). Taylor has been one of my champions at work and such a great manager for her team - I’m always a little envious I’m not on it :pleading_face: but I digress. Keep winning, my girl!
Additionally, I’ll start here a list of the best leaders I know - either from personal experience working with and/or for them, interviewing to work on their teams, or from second hand knowledge of someone (I trust) else’s 1st hand experience. As of this writing, they will be listed with a workplace they’re currently in and only if they publicly share it on the internet.
This is off the top of my head at 1:12am while watching a badminton match between Spain and US women round of 16, so I may have forgotten someone, my bad - will keep revisiting and updating as I remember and learn about more humans I aspire to work with.
Now the kinda maybe not so good news - you cannot control your manager circumstances all the time. Reorgs, layoffs, people advancing and leaving companies happen. And if you’ve had the privilege of working with great managers, they will leave because they are top of the line so everyone wants to work with them. That’s where community matters. You can’t put all your career development eggs in one managerial basket. Noooooow let’s talk about how you can do that!! (I know, loooong tangent, but we’re getting there).
Let’s start with the (should be but not always) obvious here - you are building genuine relationships. They therefore can’t be transactional. This is about creating a sustainable community that carries the load together, and not giving you tips on how to be the tick that takes from everyone without giving back. With that,…
There are people you started working on the same day with. They will likely have the most in common with you from a workplace perspective. If you happen to run into one of these folks, check in about what’s working and share tips that may have worked for you. When I first started working at my current job, I e-met Andy - a senior backend engineer. We chatted randomly in Slack the first few weeks while working on onboarding projects and found out that we would be working in sister orgs. Whenever I had questions, I’d ask him what he’s learning and every so often we’d “run into each other” in our team work slacks. Sometimes Andy would even help review PRs for me because I had to write Java, and ya girl does not live there. How sweet is that? Medium story short, that’s my work friend he a real good eng … you know the rest!
Remember that lady I told you about in the beginning? She had said (paraphrasing) Sia - I just got hired, how do I not look dumb asking questions and they just hired me? My response was they hired you for your skill on the market, not your knowledge of the company. You are expected to have a learning curve so take advantage of that to meet people by asking questions. If you have a Slack channel, activate those hidden helpers - they exist. You may know a lot about the coolest framework, but what about the review and releases process? What about how request for changes are handled? Maybe you see some code that seems off to you - it could be that it’s an intentional patch. The only way to know these idiosyncracies is to ask. I promise you someone else is also wondering, and by asking, you are
One of the best pieces of feedback I ever received at a workplace was that my curiosity and pace of learning is so fast. And to keep asking the questions. I’m summarizing here but that note was detailed and written so beautifully, it made me cry :sob:. It came from one of my favorite people who I have a 1:1 with in a few hours and who started out as … my first interviewer!
Remember Andrew from my list of favorite leaders above? That’s who wrote that tearjerking note (one of many by the way). He was the person who gave my first technical screen when I was applying for my current job. After I got hired, I reached out and thanked him and hoped we would cross paths. And from above, you know now that he is also one of the best Slack helpers ever. Whenever I ask a question and see “Andrew is typing…”, I grab some tea and a snack because I’m about to learn something soooo well, the experience needs to be savoured.
That first note to say, hey thank you for a great interview experience I made it has led to one of the best work sibling I’ve ever had. I also did the same with the recruiter and the engineering manager who did my behavioral interview. I should note - at my job, you don’t necessarily get interviewed with the teammates you’ll potentially work with. None of these folks have been my actual teammates, but we check in from time to time, and look out for each other. The manager was a machine learning engineering manager, Andrew is a backend person, I’m a data engineer - none of that matters. Community is multi-dimensional :heart:
When you’re learning and onboarding, you get to meet your teammates and learn about your domain. It is likely your team is not working in a vacuum. Your customers are either other teams, or customers - which means you have to verify things with other teams to serve external customers. That’s a great way to form relationships. You are going to be seeing these folks a lot when you work together, you may as well set up a 1:1 for 20 minutes to meet and greet. It may not go anywhere in the beginning, but as you work on different projects, your conversations add up, you learn about each other’s ways of working and values (subconciously sometimes), and trade stories. It all adds up - that’s :sparkles: community :sparkles:
Ok this last one is for the brave. As a hermit, I’m braver in writing vs in person so I use that to my advantage. This is an extension of asking all the questions beyond onboarding questions. You ever run into a document or see a presentation shared in a meeting, and you want to know more? You could reach out to the presenters and ask follow up questions, check in with your teammates about how said thing impacts/touches your team, or just learn something new that increases your t-shaped (breadth of) knowledge. Over time, this practice has a two-fold benefit.
All these things boil down to
Play the long game and don’t be transactional in your interactions. Works every time.
So as we now watch the 1500M men’s qualifiers of track and field at 3:13am, I hope you keep driving the car on your career and finding your tribe wherever it is you land. And congratulations to all your favorite Olympians!!
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